THE SYSTEM AND THESYSTEM.COM PRIVACY POLICY

Effective Date: November 1, 2021    

The System, Inc., a California corporation d/b/a The System (“we,” “us,” or “our”) take your privacy seriously and understand the importance of protecting your personal information. Therefore, this Privacy Policy provides information about our privacy practices.

By visiting the websites located at www.thesystem.com, thesystemtutoring.com  and other websites and mobile applications owned by us which link to this Privacy Policy (collectively, “Sites”) or using the products or services offered through the Site, you agree to this Privacy Policy, as it may be amended from time to time. This Privacy Policy is incorporated into the Terms of Use for this Site.

For Parents of Children under the Age of 13

For any user under the age of 13, whose personal information we collect, we must have permission from such user’s parent or legal guardian before we collect or use any personal information of such user on the Site. You are welcome to contact us at (415)422-0222 or contact@thesystem.com to review any personal information we have collected about your child. You may request that we delete this information or specify that we collect no more of your child’s information. We will need to verify the identity of anyone requesting information about a child under the age of 13 to ensure that the person is in fact the child’s parent or legal guardian.

Information We Collect

We collect information through the sources described below.

Information You Provide to Us. 
We collect personal information and non-personal information from you (such as your or your parents’ or guardians’ name, address, email address, phone number, school name, grade level, year of graduation, date of birth) when you:

  • register or create an account on our Site;
  • call us;
  • purchase our products or services;
  • provide us or upload to our Site messages, documents, and other files and content in the course of your use of our products or services;
  • respond to surveys or questionnaires or submit testimonials;
  • provide us information at events we host, sponsor, or participate in;
  • provide us information on our Site or submit online forms so that we can contact you about products or services you may be interested in or answer questions you have; or
  • when you provide us information by other means.

Information from Third Parties. 

We may collect personal and non-personal information about you (such as your name, email address, student ID number, grade level, and courses you are taking) from third parties with whom we have a business relationship.

We may receive information about you from our users who refer you to us and from schools you currently attend or previously attended for the purpose of better meeting your academic needs.

We may obtain personal and non-personal information from publicly and commercially available sources, including organizers of events you may attend.

Information Collected Automatically. 

We collect information (such as your IP address, your browser type, the content of any undeleted cookies that your browser previously accepted from us, the referring website address, and operating system) from your browser when you visit our Site.

We, our service providers and other vendors, and our affiliates on our Site may use tracking technologies such as cookies and pixel tags to collect information about your online interactions with our Site and our emails.

We collect information when you purchase our products and services and use our products and services interpreting the diagnostics that you complete (such as recording online sessions, producing transcripts of online tutoring sessions, and tracking the lessons, quizzes, and courses that you complete online).

We may record calls to our call center.

How We Use Information

We may use your personal information to:

  • provide you with and personalize our products and services;
  • create and manage your account, process your orders, and provide you customer service;
  • maintain our internal records and otherwise manage our business;
  • send you newsletters and advertisements and otherwise correspond with you about products, services, events, and other organizations that we think may interest you;
  • ask for your reviews and testimonials and send you surveys and questionnaires;
  • improve our products, services, and Site;
  • administer sweepstakes and other promotions;
  • develop and display content tailored to your needs and interests on our Site and other sites, and analyze the effectiveness of our products and services;
  • perform research and analysis about your use of or interest in our products and services, the products or services offered by others, and our Site, and develop new products and services;
  • detect, prevent, or investigate illegal activity or misuse of our products or services and enforce our legal rights; and
  • perform functions as otherwise described to you at the time of collection.

We may use non-personal information for any lawful purpose.

Third Parties to whom We Disclose Information

We share your information with third parties as described below. We do not disclose your personal information to third parties for their direct marketing purposes.

Organizations and Persons who Arrange for Your Participation in Our Programs

We may work with schools, school districts, colleges and universities, local, state, and federal government agencies, businesses, and other organizations to provide programs such as tutoring and test preparation. Your organization may arrange for your participation in these programs and negotiate a special price or trial offer, or purchase (or subsidize) products or services on your behalf. We will obtain your written approval before we share your personal and non-personal information that we collect through your participation in these programs with the organization arranging for your access to these programs. If you use a promotion code at our Site to create an account or add products or services, we may let the source of that promotion code know that you used that code.

For all users who are under 18, we may share your personal and non-personal information that we collect through your participation in these programs (such as test scores, transcripts or recordings of online tutoring and online class sessions, comments you leave in post-session surveys, and details regarding your usage of our programs) with your parents or legal guardians since your parent and legal guardian are required for use of the site for all minors.

Service Providers

We may share your personal information with our service providers, such as those who help deliver our products and services in order to improve our materials for individual students, and otherwise help us operate our business.

Affiliates

We may share your personal information with our affiliates.

Legally Compelled Disclosures and Safety

We may disclose personal information when compelled to do so by government authorities or otherwise as required or permitted by law, such as to respond to court orders and subpoenas. We may also disclose personal information to protect the safety of others and when we have reason to believe that someone is causing injury to or interfering with our rights or property or the rights or property of others.

Business Transfer

If we or all or a portion of our business is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, personal information may be included in the transferred assets.

Authorized Disclosure

We may share your personal information with third parties when you authorize the disclosure.

Non-Personal Information

We may share non-personal Information with any third party for any lawful purpose.

Your Access to Information

If you have an account with us, you may review and correct the information that is accessible to you under the settings for your account on our Site or by calling (415)422-0222.

Opting Out of Promotional Correspondence

You may elect not to receive promotional correspondence from us. If you have an account with us, you may make this request under the settings for your account by indicating which correspondence you would like to receive. You can also send an e-mail to contact@thesystem.com.  In this e-mail, please say whether: (i) you would like to opt out of receiving all e-mail promotional correspondence from us in general or (ii) if you would only like to opt out of certain of our e-newsletters or correspondence and if so which ones or (iii) you would like to opt out of receiving SMS or text messages. You may also opt out of our promotional e-mails by clicking on an opt-out link within the e-mail you receive.

Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.

Using Caution when Sharing Information with Others

When you contribute to a public area or feature of our Site, such as a chat room, bulletin board, list serve, blog, or wiki, the information that you submit will be made available to the general public. Therefore, we recommend that you do not submit any sensitive information to such areas of our Site, including your full name, home address, phone number, financial information or any other information that would enable other users to locate you or contact you.

Other Sites

When you are on our Site, you may be able to visit or link to other sites not operated by us. We do not control such sites and are not responsible for the information practices of these sites. This Privacy Policy does not address the information practices of those other websites, and we encourage you to read the posted privacy policies of such sites.

Nevada Privacy Rights

We do not sell the personal information of Nevada consumers without their authorization, but Nevada consumers may submit an email to contact@thesystem.com to request that we do not sell their personal information in the future.

Accessibility of this Privacy Policy

Commercially available screen reader programs should be able to read this Privacy Policy. As a web page, this Privacy Policy may be printed as a document.

Users Outside of the United States

By providing personal information to this Site, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories, in accordance with applicable law. We are a United States company and we do not operate in or market to individuals in the European Economic Area (“EEA”). Any processing of personal data of individuals in the EEA by us is incidental. We do, however, recognize the rights of individuals in the EEA and, therefore, request that any individuals located in the EEA who have questions about or requests related to the personal data we collect to contact us at contact@thesystem.com.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time. When we post changes to this Privacy Policy, we will revise the “Effective Date” at the top of this Privacy Policy. We recommend that you check our Site from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

Contact Us

If you have any questions or comments regarding this Privacy Policy or our privacy practices, you may contact us by email or mail at the following address:

The System, Inc.
178 Commonwealth Ave.
San Francisco CA 94118

contact@thesystem.com

(415) 422 0222

contact@thesystem.com
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